Privacy Policy

ANOSOFT

This Privacy Policy explains how The Gutspace Ltd (“Anosoft”, “we”, “us” or “our”) handles personal information when you use our website, www.anosoft.co.uk.

We aim to minimise the personal information we collect. We do not require visitors to provide personal information merely to view our website. If you choose to contact us, provide feedback or make a business enquiry, we will process the information you voluntarily provide in accordance with applicable UK data-protection law, including the UK GDPR and the Data Protection Act 2018. Where relevant, we will also apply appropriate safeguards for processing involving the European Economic Area.

1. Who we are

The Gutspace Ltd is the data controller for personal information processed through this website.

Our contact details are:

The Gutspace Ltd
Belgravia Virtual Office, Suite 2a, 6th Floor, Cobalt Square, 83-85 Hagley Road, Birmingham, United Kingdom, B16 8QG
Email: contact@anosoft.co.uk
Website: www.anosoft.co.uk

If we appoint a Data Protection Officer, or if one is legally required, their contact details will be published here.

2. Scope of this policy

This policy applies to personal information collected or received through our website, including:

• Information you provide when contacting us by email or through a contact form.

• Information you provide when making a trade, pharmacy-stocking, distribution, media or partnership enquiry.

• Feedback, comments, reviews or suggestions you voluntarily provide about Anosoft, our website, our products or our services.

• Limited technical and usage information that may be collected when you browse our website, where cookies or analytics tools are enabled.

This policy does not apply to external websites linked from our website. Those websites operate under their own privacy policies.

3. Information we collect

We do not intend to collect personal information from website visitors unless you choose to provide it to us or it is collected through essential website technology.

Depending on how you interact with us, the information we may collect includes:

• Your name.

• Your email address, telephone number or other contact details.

• Your job title, business name, pharmacy name or organisation.

• The content of your enquiry, feedback, comment or message.

• Information relating to a proposed trade, distribution, stocking, partnership or media relationship.

• Technical information, such as your IP address, browser type, device type, operating system, website pages visited, date and time of access, and interactions with the website, where this is collected through cookies or analytics tools.

Please do not send us personal medical information, information about your health, NHS number, prescription details or other sensitive health information through our contact forms or general email address.

If you need personal medical advice or have questions about the suitability of a medicine, please speak to a doctor, pharmacist or other appropriately qualified healthcare professional.

4. How we use information

We may use personal information only where necessary and for the following purposes:

• To respond to enquiries, requests or messages that you voluntarily send to us.

• To respond to pharmacy, wholesaler, distributor, retailer, business-development, media or partnership enquiries.

• To acknowledge, review and use feedback to improve our products, services, communications and website.

• To manage our business relationships, maintain appropriate records and communicate with professional contacts.

• To operate, secure, maintain and improve our website.

• To understand how visitors use our website, where analytics have been enabled and you have consented to non-essential cookies.

• To investigate, manage and report suspected side effects, product-quality concerns or medicine-safety issues where required.

• To comply with legal, regulatory, accounting, tax, medicines-safety and other applicable obligations.

• To protect our legal rights, prevent fraud or misuse, and deal with disputes or claims.

We do not sell personal information. We do not use personal information to make automated decisions that have legal or similarly significant effects on individuals.

5. Lawful bases for processing

Under UK data-protection law, we must have a lawful basis before processing personal information. The lawful basis we use depends on the reason we are processing the information.

We may rely on:

• Legitimate interests — for example, to respond to voluntary enquiries, manage business relationships, improve our website and services, maintain security, and protect or establish legal rights. We balance these interests against your rights and expectations.

• Consent — for example, where you agree to non-essential cookies, submit optional feedback, or agree to receive marketing communications. You may withdraw consent at any time.

• Legal obligation — where we must retain or share information to meet legal, regulatory, tax, quality or medicines-safety obligations.

• Contract — where processing is necessary to take steps at your request before entering into, or to perform, a contract with you or your organisation.

6. Feedback and service improvement

We welcome feedback about Anosoft, our products, services and website. If you voluntarily provide feedback, we may use it to understand customer and pharmacy needs, improve our communications, develop products or services, and improve the website experience.

Where possible, we will use feedback in an aggregated or anonymised form. We will not publicly identify you or attribute a quotation to you without your permission, unless disclosure is required by law.

Please do not include health information, details of an adverse reaction, or other sensitive personal information in general feedback submissions. If your feedback concerns a suspected side effect or product-safety issue, please follow the instructions in section 7 below.

7. Side effects and product safety

If you contact us about a suspected side effect, adverse reaction, product defect, complaint or other safety issue relating to an Anosoft product, we may need to collect and process information relevant to that report.

This may include limited personal information and, where necessary, information relating to health. We process this information because medicines safety and pharmacovigilance obligations may require us to investigate, document, retain and report relevant information.

Where required, we may share safety information with:

• The product’s manufacturer.

• The Marketing Authorisation Holder.

• Pharmacovigilance service providers acting on behalf of the manufacturer or Marketing Authorisation Holder.

• The Medicines and Healthcare products Regulatory Agency (MHRA).

• Other competent regulatory authorities where legally required.

We will use safety-report information only for pharmacovigilance, product-quality, regulatory compliance and related safety purposes.

You may also report suspected side effects directly through the MHRA Yellow Card scheme at yellowcard.mhra.gov.uk.

8. Cookies and analytics

Our website may use cookies and similar technologies. Cookies are small files stored on your device that help a website work, remember preferences or understand how the website is used.

We may use:

• Strictly necessary cookies, which are required for the website to function securely and properly.

• Preference cookies, where enabled, to remember choices you make.

• Analytics cookies, where enabled, to help us understand website visits, pages viewed and general usage patterns.

• Marketing cookies, only if introduced in the future and only with appropriate consent.

Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage cookie choices through our cookie banner and may also control cookies through your browser settings.

If you disable cookies, some parts of the website may not work as intended.

9. Sharing personal information

We will share personal information only when necessary and in accordance with applicable law. Recipients may include:

• Website hosting, IT, email, form-management, analytics, security and communications providers.

• Professional advisers, including legal, accounting, insurance and regulatory advisers.

• Wholesalers, distributors, pharmacies, retailers or other business partners where necessary to respond to a specific trade or business enquiry.

• The manufacturer, Marketing Authorisation Holder, pharmacovigilance provider, MHRA or other regulatory authority where a medicines-safety, quality or legal obligation applies.

• Police, regulators, courts, government bodies or other authorities where disclosure is required or permitted by law.

• A purchaser, investor or successor organisation in connection with a proposed or completed sale, investment, merger, restructuring or transfer of business assets, subject to appropriate confidentiality protections.

We require service providers that process personal information on our behalf to use appropriate confidentiality and security measures and to process information only in accordance with our instructions.

10. International transfers

Our service providers may process personal information outside the United Kingdom, including in the European Economic Area or other countries.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure it remains protected. These may include using UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the European Commission’s Standard Contractual Clauses, or another lawful transfer mechanism.

You may contact us using the details below if you would like further information about the safeguards used for an international transfer.

11. How long we keep information

We retain personal information only for as long as necessary for the purpose for which it was collected, including to meet legal, accounting, regulatory and safety requirements.

We may retain information for longer where necessary to establish, exercise or defend legal claims, or to comply with a legal or regulatory obligation. We may delete, securely destroy or anonymise information when it is no longer required.

12. Your rights

Subject to legal limitations and exemptions, you may have the right to:

• Ask for access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete your personal information in certain circumstances.

• Ask us to restrict how we use your information in certain circumstances.

• Object to processing based on legitimate interests.

• Withdraw consent at any time where we rely on consent.

• Ask for a portable copy of information you have provided to us, where the right to data portability applies.

• Complain to the Information Commissioner’s Office.

To exercise any of these rights, please contact us at contact@anosoft.co.uk. We may need to confirm your identity before acting on a request.

13. Security

We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, unauthorised access, disclosure or destruction.

These measures may include access controls, secure systems, restricted access to information, password protection, data minimisation and appropriate contractual protections with service providers.

However, no method of transmission over the internet or electronic storage is completely secure. You should take care when sending information electronically and should not send sensitive health or medical information through general website forms or unencrypted email.

14. Children

The Anosoft website is intended for adults and is not directed at children. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us using the details below and we will take appropriate steps to review and, where appropriate, delete that information.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations or data-processing practices.

The most current version will always be available on this page. If we make a material change, we will take reasonable steps to draw it to users’ attention where appropriate.

Last updated: 1 September 2026.

16. Complaints and contact details

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle personal information, please contact:

The Gutspace Ltd
Belgravia Virtual Office, Suite 2a, 6th Floor, Cobalt Square, 83-85 Hagley Road, Birmingham, United Kingdom, B16 8QG
Email: contact@anosoft.co.uk
Website: www.anosoft.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data-protection regulator. Details are available at ico.org.uk.

Before publication

Replace all bracketed fields before publishing, including the legal entity name, registered office address, contact email, website domain, cookie/analytics providers and retention periods. As Anosoft is a medicines brand, the final policy should be checked by a data-protection adviser and the manufacturer/Marketing Authorisation Holder’s pharmacovigilance lead to ensure that controller/processor roles and adverse-event reporting arrangements are accurately described.